myLCMC Health Patient Portal Frequently Asked Questions


Enrollment Questions
What is myLCMC Health?
Is there a fee to use myLCMC Health?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in myLCMC Health?
Why are certain test results not shared electronically via myLCMC Health?
If some of my health information on myLCMC Health is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
myLCMC Health For My Family
Can I view a family member's health record in myLCMC Health?
Can I ask questions regarding a family member from my myLCMC Health account?
Can my spouse and I share one myLCMC Health account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is myLCMC Health secure?
What is your privacy policy?
I was logged out of myLCMC Health, what happened?
What do I need to use myLCMC Health?
My activation code does not work, what should I do?

What is myLCMC Health?

An online patient portal that provides you convenient access to your medical record.

With myLCMC Health, you can:

  • View your upcoming appointments: View details of your past and upcoming appointments.
  • Access your test results: No more waiting for a phone call or letter. View your results and your provider’s comments within days.
  • Communicate with your provider: Get answers to medical questions through a more convenient messaging center.
  • Pay bills online: Access and pay your bills from home.
  • Request prescription refills: Send a refill request for any of your refillable medications.
  • Manage healthcare information for you or a family member: Manage multiple accounts by gaining proxy access to see the records of your child, spouse or elderly parent.
  • Print immunization records: Easily download and print the information you need without a call to your clinic.
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Is there a fee to use myLCMC Health?

Yes, is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued an activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, ask to sign up during your next office visit or click here to request an activation code online.

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Who do I contact if I have further questions?

You may e-mail us at mychart@LCMCHealth.org or call our toll free number 866-662-6161.

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When can I see my test results in myLCMC Health?

Your test results are released to your myLCMC Health account after your physician has reviewed them. This is generally within 1-7 business days.

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Why are certain test results not shared electronically via myLCMC Health?

Your provider is able to determine which types of test results are able to be accessed through myLCMC Health. Further, tests of a very sensitive nature are not released to myLCMC Health.

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If some of my health information on myLCMC Health is not correct, what should I do?

myLCMC Health information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that myLCMC Health should NOT be used for urgent medical needs. For urgent needs, please call the clinic directly. If you or the person you are attempting to consult your doctor about is experiencing a medical emergency or having suicidal thoughts, please call 911 or proceed to the nearest emergency facility. If this is not an emergency but requires a response from a provider immediately or before the close of the current business day, please call the clinic directly.

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Can I view a family member's health record in myLCMC Health?

Yes, this is called Proxy access and allows a parent (or guardian) to log into their personal myLCMC Health account, and then connect to information regarding their family member. Click here for additional information or to request proxy access.

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Can I ask questions regarding a family member from my myLCMC Health account?

myLCMC Health offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one myLCMC Health account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own myLCMC Health account.

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I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online. If you can't retrieve your password online, contact our myLCMC Health Patient Support at 866-662-6161 to request a new secure password.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Yes, click here to request one.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into myLCMC Health and from the left menu, go to the Preferences section and select the appropriate option.

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How is myLCMC Health secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all myLCMC Health messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

myLCMC Health is owned and operated by myLCMC Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by myLCMC Health.

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I was logged out of myLCMC Health, what happened?

We aim to protect your privacy and security of your information. While logged into myLCMC Health, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of myLCMC Health. We recommend that you log out of your myLCMC Health session if you need to leave your computer for even a short period of time.

What do I need to use myLCMC Health?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If your activation code still valid and have problems activating your account, email us at MyChart@LCMCHealth.org or call our toll free number 866-662-6161. If your activation code is expired or don't have one, click here to request one.

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