LCMC Health Patient Portal

Frequently Asked Questions


Enrollment Questions
What is the LCMC Health Patient Portal?
Is there a fee to use the patient portal?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in the patient portal?
Why are certain test results not shared electronically through our patient portal?
If some of my health information on patient portal is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
LCMC Health Patient Portal for my family
Can I view a family member's health record in patient portal?
Can I ask questions regarding a family member from my patient portal?
Can my spouse and I share one patient portal account?
Can I pay a family member's bill?
Where can I find information about proxy access?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information including my home address, email, or change my password?
Technical Questions
How is the patient portal secure?
What is your privacy policy?
I was logged out of patient portal, what happened?
What do I need to use the patient portal?
My activation code does not work, what should I do?

What is the LCMC Health Patient Portal?

An online patient portal that provides you convenient access to your medical record.

With our patient portal, you can:

  • View your upcoming appointments: View details of your past and upcoming appointments.
  • Access your test results: No more waiting for a phone call or letter. View your results and your provider’s comments within days.
  • Communicate with your provider: Get answers to medical questions through a more convenient messaging center.
  • Pay bills online: Access and pay your bills from home.
  • Request prescription renewals: Send a request to your provider to renew any of your medications that are out of refills.
  • Manage healthcare information for you or a family member: Manage multiple accounts by gaining proxy access to see the records of your child, spouse or elderly parent.
  • Print immunization records: Easily download and print the information you need without a call to your clinic.
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Is there a fee to use the patient portal?

No, our patient portal is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued an activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, ask to sign up during your next office visit or click here to request an activation code online.

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Who do I contact if I have further questions?

Learn more about the LCMC Health Patient Portal at lcmchealth.org/patientportal
For technical support, questions about features, or help navigating the portal, call support at 866-662-6161 or email PatientPortal@LCMCHealth.org

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When can I see my test results in patient portal?

Your test results are released to your patient portal account after your physician has reviewed them. This is generally within 1-7 business days.

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Why are certain test results not shared electronically through our patient portal?

Your provider is able to determine which types of test results are able to be accessed through the patient portal. Tests of sensitive nature are not released to the patient portal.

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If some of my health information on the patient portal is not correct, what should I do?

The information in the patient portal comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note the patient portal should NOT be used for urgent medical needs. For urgent needs, please call the clinic directly. If you or the person you are attempting to consult your doctor about is experiencing a medical emergency or having suicidal thoughts, please call 911 or proceed to the nearest emergency facility. If this is not an emergency but requires a response from a provider immediately or before the close of the current business day, please call the clinic directly.

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Can I view a family member's health record in patient portal?

Yes, this is called proxy access and allows a parent or guardian to log into their account, and then connect to information regarding their family member.

Proxy access allows to connect your LCMC Health Patient Portal account with your child’s account, so you can manage your child’s health. Those who can receive proxy access are:

  • A parent of a child
  • A legal guardian
  • A patient’s spouse
  • An adult child or caregiver of an elderly patient

Click here for additional information or to request proxy access.


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Can I ask questions regarding a family member from my patient portal account?

No, our patient portal offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one patient portal account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own patient portal account.

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Can I pay a family member's bill?

As of October 22, 2019, the ability to view account billing information for children and teens in their LCMC Health Patient Portal account will no longer be available. We have made this change to children and teen Patient Portal (MyChart) accounts to allow us to better protect the privacy and security of your personal information. Protecting the privacy and security of your personal information is a top priority.

You can still access your child’s billing information or pay your child’s bill in these ways:

  • If you have an LCMC Health Patient Portal (MyChart) account: If you have an account for our LCMC Health Patient Portal and are the guarantor on your child’s account, you can view your child’s billing information and pay their bills from your account. You will no longer be able to view billing information by logging into your child’s account via proxy access.
  • If you do not have a Patient Portal account of your own, you can easily pay your child’s bill online using Guest Pay at patientportal.lcmchealth.org and entering in the guarantor account information on the mailed or electronic statement.
  • We are always here to help. If you would like additional information on billing, you can visit our website at lcmchealth.org/pay-my-bill
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Where can I find information about proxy access?

To find information about proxy access here.

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I forgot my password. What should I do?

Click the "Forgot password" link on the sign in page to reset your password online. If you can't retrieve your password online, contact our patient portal support at 866-662-6161 to request a new secure password.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Yes, click here to request one.

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Where can I update my personal information including my home address, email or change my password?

Log into the patient portal and from the top menu, go to the Profile section and then the personal information settings.

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How is the patient portal secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all patient portal messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

Our patient portal is owned and operated by LCMC Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by LCMC Health.

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I was logged out of my patient portal, what happened?

We aim to protect your privacy and security of your information. While logged into our patient portal, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your patient portal session if you need to leave your computer for even a short period of time.

What do I need to use the patient portal?

You need an email address, access to a computer (or mobile device) connected to the Internet and an up-to-date browser (such as Internet Explorer, Google Chrome or Firefox).

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If your activation code still valid and have problems activating your account, email us at PatientPortal@LCMCHealth.org or call our toll-free number 866-662-6161. If your activation code is expired or don't have one, click here to request one.

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